3 Words to Fix a "Mad Face"

3 Words to Fix a "Mad Face"

To know me is to know that I'm a mother. I always have some story about my kids that helps illustrate a point in a meeting, builds rapport with a new client or simply breaks the ice at an awkward social gathering. I also tend to develop little sayings -- little phrases that help me illustrate an important message. When I'm lucky, the stars align for my kids to inspire one that helps us all be better people.

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Show Respect by Responding

Show Respect by Responding

I've noticed lately that not responding seems to be the new method many people are using to opt out of simply saying "no".  It used to happen more in my personal life. We've probably all sat on RSVPing to an event at some point in time. Now, it's happening more often in the business world.  Professionals, even professional communicators, are choosing silence as a response.

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